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Legal terms that protect your account

When you open an account with us, you're entering into a transparent agreement.

Account verificationWithdrawal authorizationData & privacy handling
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hyper88 Legal terms that protect your account
REACH OUR TEAM

Legal support and account disputes

Your account questions, privacy requests and dispute reports have dedicated channels. We staff our legal support 24/7 so you're never waiting during a time-zone gap. All requests are logged and tracked from submission to resolution, and you'll receive a confirmation number when you reach out. Response times depend on the type of inquiry—account access and payment disputes are prioritized within four hours.

Team online

Live chat support

Available 24/7 in English via the chat widget on your account dashboard. Submit account access requests, dispute a withdrawal, or ask about data retention.

Email submissions

Send formal requests to [email protected] with your account ID and the issue summary. Automated acknowledgment arrives in minutes; full response within 24 hours.

Phone support

Call our Jakarta office at +62-21-5555-0088 between 09:00 and 18:00 WIB, Monday to Friday, for urgent account security matters and withdrawal blocks.

HOW WE PROTECT YOU

Data security, cookies and account access

We encrypt your login credentials and payment information using industry-standard TLS 1.3 protocols.

Encryption standard

All deposits, withdrawals and login sessions use TLS 1.3 encryption.

Session management

Your session expires after 30 minutes of inactivity on mobile and 60 minutes on desktop.

Data export requests

Submit a data export request via email or live chat. We compile your account history, transaction logs and personal details…

Cookie transparency

We use functional cookies to keep you logged in and analytical cookies to see which games players open first.

Withdrawal verification

Before payout, we verify your identity using your registered ID and confirm payment method ownership.

Account deletion

Request permanent deletion via [email protected]. We remove your account within 14 days; transaction history remains on file per law.

Your rights and account access

Below we answer the questions we hear most about account rules, data privacy, withdrawals and what happens if something goes wrong. If you don't find your answer here, our legal team is available 24/7 via chat.

Yes. Email [email protected] with 'Data Export Request' in the subject line and your account ID. We'll compile your transaction history, personal information and game session logs into a downloadable file within 7 business days. You can also request deletion of inactive data older than two years.

Contact live chat immediately with your withdrawal reference number. We investigate within 4 hours, checking payment processor logs and your account activity. If we find an error on our side, we resubmit the payout. If the processor delayed it, we flag it for expedited processing. You'll receive a status update every 24 hours.

Your account stays active as long as you log in at least once every 180 days. After 180 days with no login, your account enters a suspended state—you can reactivate it by signing in again. Accounts are never deleted automatically; you must request deletion in writing for permanent removal.

Yes. All payment transactions use end-to-end TLS 1.3 encryption. We never store full payment credentials—only a tokenized reference that your payment provider recognizes. DANA, OVO, GoPay and QRIS each handle their own fraud detection in addition to our verification layer, so you're covered on both sides.

Yes. Open your account settings and select 'Security'. Choose SMS-based 2FA and confirm your mobile number. From that point on, every login from a new device will require a one-time code sent to your phone. You can disable 2FA anytime, but we recommend keeping it active.

We collect your name, email, phone number, date of birth and ID number to verify your identity before your first withdrawal. We also log your game activity, deposit history and IP address for fraud prevention. Depends on local law, we may share transaction data with payment providers and regulatory authorities. We retain this data for seven years per local retention rules.

Once you submit a withdrawal request, your dashboard shows the status: Pending, Verified, Processing, or Complete. Verified withdrawals typically move to your payment method (DANA, OVO, GoPay or QRIS) within 2–4 hours. If your withdrawal remains Pending after 4 hours, contact our support team immediately—it may need manual review.

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